LEGAL NOTICE

Terms and conditions governing the ordering and purchase of products.

By accepting these terms and conditions, the consumer acknowledges having read and accepted them, which constitute the regime governing the online purchase and sale of products. The websites and other communication channels promoted and maintained by REFIXE, Lda., a limited liability company with tax identification number 507837223, are intended for the sale of goods and services to end consumers over 18 years of age, contactable by telephone at 219265923, 219265924, fax at 219265925 and email address. info@lovechocolate.eu These terms and conditions are governed by Decree-Law No. 24/2014 of February 14th and apply to all online commerce transactions, namely the ordering, delivery, and payment of goods. Law No. 67/98 of October 26th transposes Directive No. 95/46/EC into Portuguese law, concerning the protection of natural persons with regard to the processing of personal data and on the free movement of such data. REFIXE, Lda., uses cookies to improve your browsing experience. Cookies are small information files that your browser generates and that are stored on your hard drive. The Customer expressly authorizes the use of cookies.

Order, Purchase and Payment System

Upon completion of the order and subsequent payment, the purchase and sale agreement for the products available in the online catalog is formalized. The characteristics of the products supplied are in the online catalog. The total price of the products, VAT and other taxes or fees, transport costs, postage or delivery charges, or any other applicable charges, are in the online catalog. Shipping costs vary according to the order and are added to it, being presented at the end of the order and before payment. The estimated delivery time is also presented at the end of the order before payment. For payment of orders, you can choose one of the following methods, or those presented on the website: • Cash on delivery: receiving the order or a postcard at the indicated address via CTT (Portuguese postal service) for collection and payment of the order; • Credit Card: in a secure environment with 128-bit SSL encryption; • Payment of services/purchases via Multibanco (Portuguese ATM network) or Homebanking.

PRICING POLICY

Right of Free Resolution

In accordance with Decree-Law No. 24/2014 of February 14, the consumer has 14 days after receiving the goods to terminate the contract and return the goods. To do so, the consumer must notify REFIXE, Lda. of their decision to terminate the contract by means of an unequivocal statement (for example, a letter sent by mail, fax or email, in the latter case to the email address...). info@lovechocolate.eu (or use the form attached to these contractual conditions). The right of withdrawal must be exercised by sending the communication referred to in the previous paragraph within 14 days. The burden of proof that the right of withdrawal was exercised within the legal deadline rests exclusively with the consumer. The consumer must, within 14 days of the date on which they communicated their decision to withdraw from the contract, return and deliver the goods to the store where they were purchased. In case of withdrawal, the consumer is exclusively responsible for the cost of returning the goods. In case of withdrawal from this contract, all payments made will be refunded (except for supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any case. REFIXE, Ltda., may withhold reimbursement until the goods are received or until the consumer provides irrefutable proof of the return of the goods. Without prejudice to the retention provided for in the preceding paragraph, failure to comply with the obligation to reimburse within 14 days of the date of receipt of the resolution shall result in double reimbursement, without prejudice to the consumer's right to compensation for material and moral damages. The consumer must preserve the goods in such a way as to be able to return them in proper condition for use. The exercise of the right of free resolution does not prejudice the consumer's right to inspect, with due care, the nature, characteristics and functioning of the goods. The consumer is responsible for the depreciation of the goods if the handling carried out to inspect the nature, characteristics and functioning of the goods exceeds the handling that is usually permitted in commercial establishments. Upon exercising the right of withdrawal, the consumer will be refunded the price paid less the amount corresponding to the depreciation. If the depreciation is total, there is no refund.

Exclusion of the right to withdraw from the contract

The right to freely terminate the contract does not exist in the following situations: – Supply of sealed goods that cannot be returned for reasons of health protection or hygiene when opened after delivery; – Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the tamper-evident seal after delivery; – Supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of these publications; – Without prejudice to the exercise of rights arising from the legal guarantee of consumer goods, the following types of products are excluded from the right of free termination: • Cosmetics, beauty and personal hygiene products, underwear, food supplements, vitamins, intimate products; • Audio and video recordings, discs and computer programs from which the consumer has removed the tamper-evident seal.

Legal guarantee

Under the terms of Decree-Law No. 67/2003, of April 8, amended by Decree-Law No. 84/2008, of May 21, the supplied products may benefit from a 3-year warranty period, starting from the date of delivery to the customer.

Applicable Law and Jurisdiction

This contract is governed by Portuguese law and, for the resolution of any dispute, the court of the district of Sintra shall have exclusive jurisdiction, with waiver of any other. In case of dispute, the consumer may resort to a Consumer Dispute Resolution Entity: CNIACC – National Center for Information and Arbitration of Consumer Disputes Faculty of Law, NOVA University of Lisbon – Campolide Campus www.consumerarbitration.org

Applicable Law and Jurisdiction

This contract is governed by Portuguese law and, for the resolution of any dispute, the court of the district of Sintra shall have exclusive jurisdiction, with waiver of any other. In case of dispute, the consumer may resort to a Consumer Dispute Resolution Entity: CNIACC – National Center for Information and Arbitration of Consumer Disputes Faculty of Law, NOVA University of Lisbon – Campolide Campus www.consumerarbitration.org CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Center Business Incubator Building – Estrada da Penha 8005-131 Faro www.consumidoronline.pt Consumer Conflict Arbitration Center of the District of Coimbra Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra www.centrodearbitragemdecoimbra.com Lisbon Consumer Conflict Arbitration Center Rua dos Douradores, 116, 2º 1100-207 Lisboa www.centroarbitragemlisboa.pt Contracts concluded in the Autonomous Region of Madeira Rua da Figueira Preta, n.º 10, 3.º andar 9050-014 Funchal centroarbitragem.sras@gov-madeira.pt Porto Consumer Information and Arbitration Center Rua Damião de Góis, 31 – Loja 6 4050-225 Porto www.cicap.pt Consumer Conflict Arbitration Center of the Ave Valley Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães www.triave.pt Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 Braga VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 – 394 Viana do Castelo www.ciab.pt In the event of an online consumer dispute, the consumer may resort to an online dispute resolution system (ODR), the ODR Platform (“online dispute resolution”), competent to resolve disputes relating to contractual obligations arising from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution in online sales or service contracts here. For Complaints and Claims – info@lovechocolate.eu More information at the Consumer Portal www.consumidor.pt/

APPENDIX

Information form regarding the right of withdrawal – pursuant to Article 11 of Decree-Law No. 24/2014, of February 14.

Right of free resolution

The consumer has the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period expires 14 days from the day after the day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the goods. In order to exercise your right of withdrawal, you must notify us (insert here your name, geographical address and, if applicable, telephone number, fax number and email address) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the model withdrawal form, but this is not obligatory. (3) To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of free resolution

In the event of cancellation of this contract, all payments made will be refunded, excluding shipping costs, without undue delay and, in any event, no later than 14 days from the date on which we are informed of your decision to cancel this contract. We will make such refunds by bank transfer; in any event, you will not incur any costs as a result of such reimbursement. We may withhold reimbursement until we have received the returned goods or until you provide proof of shipment of the goods, whichever occurs first. You must return the goods to: Refixe, Lda – Caixa Postal 138 – 2711-901, without undue delay and no later than 14 days from the day on which you inform us of your decision to cancel the contract. The deadline is met if you return the goods before the end of the 14-day period. You must bear the direct costs of returning the goods.

Free resolution form template

(You should only fill out and return this form if you wish to cancel the contract.)

To Refixe, Lda – P.O. Box 138 – 2711-901. I/We (*) hereby notify you that I/we (*) am/are (*) withdrawing from my/our (*) purchase and sale contract relating to the following goods/for the provision of the following service (*) – Ordered on (*)/received on (*) – Order number – Name(s) of consumer(s) – Address(es) of consumer(s) – Bank account number(s) of consumer(s) – Signature(s) of consumer(s) (only if this form is notified on paper) (*) Delete as appropriate