Shipping and Delivery

Shipping and Privacy

At our store, your privacy and the security of your order are our priority. We operate with strict processes to ensure your shopping experience is simple, discreet, and completely professional.

Total Privacy and Discretion

We understand that discretion is paramount. Therefore, we guarantee:

  • Neutral Packaging: All orders are shipped in boxes or envelopes without any logo, image, or reference to the store's content.

  • Anonymous Sender: On the shipping label, the sender's name is generic and has no connection to erotic products. The name that will appear is:

    Refixe, Lda Apartado 138

    2711-901 Sintra

    Portugal

Delivery Information

We work exclusively with the Standard Shipping service, selecting logistics partners that offer the highest reliability in each region.

Average Delivery Times:

  • Mainland Portugal: 2 to 4 business days.

  • Azores and Madeira: 5 to 8 business days.

  • Europe (European Union): 5 to 10 business days.

Processing: Orders with payment confirmed by 3:30 PM (GMT+1) on a business day are processed and prepared for shipping on the same day (subject to stock availability).

Shipping Costs

Shipping costs are fixed and transparent:

  • Portugal (Mainland and Islands): €4.00

  • European Union: €10.00

  • Cash on Delivery: An additional fee of €2.50 applies (carrier's management service).

Important Notes for Receipt

To ensure your order reaches you safely, please consider the following:

  1. Signature Required: All our deliveries require a signature upon receipt. For security reasons, we do not deliver to mailboxes.

  2. Shipping Details: It is essential to provide a complete address and a valid telephone number. The presence of someone at the address during business hours facilitates a successful delivery on the first attempt.

  3. Tracking: As soon as your order is dispatched, we will send an email with the corresponding tracking code so you can monitor the shipping status in real time.

  4. Customer Support: Although the carrier is responsible for transportation, our team is always available to intervene and assist in case of any logistical unforeseen circumstances.